Términos del servicio
Terms of Service
Welcome to SoftLumina. By accessing, browsing, or using this website, and by purchasing products through this website, you agree to be bound by the following Terms of Service and all applicable laws. If you do not agree to any part of these terms, please discontinue use of this website.
Online Store Terms
By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have received permission from a parent or legal guardian to use this website.
You may not use our products, website, or services for any unlawful or unauthorized purpose. You must not transmit any harmful code, interfere with the operation of the website, or attempt to misuse the website in any way.
Products and Natural Variations
SoftLumina offers natural crystal jewelry and related products. Because our pieces are made with natural crystals, variations in tone, texture, clarity, size, shape, and internal patterns may occur. These natural differences are part of the character of each piece and do not make the item defective.
We make reasonable efforts to display product images, colors, descriptions, and details as accurately as possible. However, colors and appearance may vary slightly due to screen settings, lighting, and the natural characteristics of each material.
Pricing and Availability
Prices are listed in U.S. dollars unless otherwise stated. We reserve the right to update product prices, descriptions, availability, and promotions at any time without prior notice.
We do our best to keep product availability accurate, but we cannot guarantee that all items will remain in stock. If an item becomes unavailable after your order is placed, we may contact you with available options.
Orders and Payment
By placing an order, you agree to provide accurate billing, shipping, and contact information.
Orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to contain incorrect information, pricing errors, suspected fraud, or misuse of promotions.
Payment must be completed at checkout before an order can be processed.
Shipping
Order processing and delivery times are estimates and may vary depending on location, shipping carrier, weather, holidays, customs, or other circumstances outside of our control.
Shipping rates and delivery estimates, when applicable, are shown at checkout. For more details, please review our Shipping Policy.
Returns and Refunds
Returns, refunds, exchanges, damaged items, and order changes are handled according to our Return and Refund Policy. Please review that policy carefully before requesting a return.
Discounts and Promotions
From time to time, SoftLumina may offer discounts, promotional codes, gift card promotions, or other special offers. Unless otherwise stated, discount codes must be applied at checkout and generally cannot be applied after an order has been placed.
Discounts may not apply to shipping charges, taxes, gift cards, custom items, or certain excluded products. Promotions may be changed, limited, or discontinued at any time.
Gift Cards
If SoftLumina offers gift cards or e-gift cards, they may be used only for eligible purchases on the official SoftLumina website. Gift cards are not redeemable for cash unless required by law and are not eligible for return or refund.
Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, product photography, page design, layout, and software, is the property of SoftLumina or its content suppliers and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, display, sell, or otherwise use any part of this website for commercial purposes without prior written permission from SoftLumina.
User Submissions
If you submit comments, reviews, feedback, suggestions, images, or other materials to SoftLumina, you agree that we may use them for business purposes, including customer service, improvement, marketing, or display, unless otherwise prohibited by law.
Please do not submit any confidential or proprietary information unless specifically requested.
Third-Party Links
This website may contain links to third-party websites or services. SoftLumina is not responsible for the content, accuracy, privacy practices, or policies of any third-party website.
Your use of third-party websites is at your own discretion and subject to their own terms and policies.
Errors, Inaccuracies, and Omissions
We make reasonable efforts to ensure that information on this website is accurate and current. However, there may occasionally be errors, inaccuracies, or omissions related to product descriptions, pricing, availability, promotions, shipping information, or other content.
SoftLumina reserves the right to correct any errors, update information, or cancel orders if any information is inaccurate at any time, including after an order has been submitted.
Disclaimer
To the fullest extent permitted by applicable law, this website and all products, services, and information provided through it are offered on an “as is” and “as available” basis.
SoftLumina does not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
Limitation of Liability
To the fullest extent permitted by applicable law, SoftLumina shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website, your purchase of products, or your inability to access or use the website.
Changes to These Terms
SoftLumina reserves the right to update, modify, or replace these Terms of Service at any time. Any changes will become effective when posted on this website. Your continued use of the website after changes are posted means that you accept the updated terms.
Contact Us
If you have any questions about these Terms of Service, please contact us at:
SoftLumina
Email: hello@softlumina.com
Website: https://www.softlumina.com