Returns & Exchanges

A return process with clarity and care.

Below you’ll find information on returns, exchanges, and support for damaged items. Please review the policy carefully before requesting a return.

Processing Time

Fast preparation

Orders are carefully prepared within 1–2 business days before shipment.

Tracked Delivery

Trackable U.S. shipping

Most U.S. orders are delivered within 5–7 business days after dispatch. Once your order ships, a tracking link will be sent to your email so you can follow your package.

30-Day Returns

Shop with greater confidence

You may request a return within 30 days of the date your order is delivered. Eligible items must be unworn, unused, undamaged, and returned with their original packaging and included materials.

Customers are responsible for return shipping for change-of-mind or size-selection returns. Damaged, defective, or incorrect items will be handled by us. View our return policy.

One-Year Repair Support

Support beyond delivery

SoftLumina bracelets include repair support for 12 months from the delivery date. Eligible services may include elastic restringing, reassembly, and basic structural repairs related to normal wear.

Lost components, accidental damage, improper care, or replacement materials may not be fully covered. Contact hello@softlumina.com with your order number and clear photos so we can review the repair before work begins.

Returns Policy

A few important details before requesting.

To help keep the process smooth and fair, please review the points below before contacting us.

Eligible Condition

Returned items should be unused, in original condition, and sent back with any original packaging if applicable. Items that show signs of wear, damage, or alteration may not be accepted.

Return Shipping

Unless an item is incorrect or damaged, return shipping costs are typically the responsibility of the customer. Please contact us before sending anything back.

Non-Returnable Situations

Certain items may not be eligible for return, including items that have been worn, damaged after delivery, or otherwise no longer in resalable condition.

Refund Timing

If a return is approved and received, refunds are typically processed back to the original payment method after the item has been reviewed. Processing times may vary by bank or provider.

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