Shipping Information
From our hands
to yours.
Find everything you need to know about order preparation, tracked delivery, estimated arrival times, and shipping support for your SoftLumina order.
From our hands
Processing
Prepared with care.
Orders are carefully prepared and quality checked within 1–2 business days before shipment.
Tracked U.S. Delivery
Follow every step.
Most U.S. orders arrive within 5–7 business days after dispatch. Tracking information is sent by email once your order is on its way.
Duties & Support
No surprise import fees.
Applicable import duties for U.S. orders are covered by SoftLumina. For shipping questions, contact hello@softlumina.com .
Shipping Details
What to expect
along the way.
A few helpful details about where we ship, tracking your order, delivery addresses, and what may occasionally affect arrival times.
01
Shipping regions.
We currently ship within the United States. Available shipping options and delivery information are shown during checkout.
02
Tracking your order.
Once your order has been dispatched, tracking information will be sent to the email address used at checkout so you can follow its journey.
03
Address accuracy.
Please review your shipping address carefully before placing your order. Incorrect or incomplete information may result in delays, failed delivery, or additional carrier handling.
04
Unexpected delays.
Holidays, severe weather, carrier disruptions, and customs processing may occasionally affect delivery timing. If your order appears unusually delayed, please contact us and we’ll help review it.
Shipping Support
Need help with
your delivery?
If you have a question about tracking, delivery timing, your shipping address, or an order already on its way, our team is here to help.