Shipping Information
A clear and gentle shipping experience.
Below you’ll find information on order processing, delivery timing, and shipping support for SoftLumina.
Processing Time
Fast preparation
Orders are carefully prepared within 1–2 business days before shipment.
Tracked Delivery
Trackable U.S. shipping
Most U.S. orders are delivered within 5–7 business days after dispatch. Once your order has shipped, a tracking link will be sent to your email so you can follow your package.
Shipping Support
We’re here to help
For shipping questions, tracking updates, or address changes, contact us at hello@softlumina.com with your order number.
Shipping Details
What to expect after ordering.
Here you’ll find a few helpful details about delivery, tracking, and shipping support.
Shipping Regions
We currently ship within the United States.
Tracking
Once your order ships, a tracking email will be sent when tracking is available.
Address Accuracy
Customers should review their shipping address carefully before placing an order. Incorrect or incomplete addresses may cause delays or failed delivery.
Delays
Delivery timing can vary during holidays, weather events, customs clearance, or carrier disruptions. If an order seems delayed, contact us and we’ll help review it.
Need More Help?
Questions about delivery or returns?
If you need support with a shipment, delivery estimate, or policy question, you can contact us directly or review our returns information.