A little clarity,
before you choose.

Yes. SoftLumina jewelry is made with natural crystal materials selected for their beauty, texture, and individual character.

Natural crystals may show subtle variations in tone, clarity, texture, and internal pattern. These differences make every piece unique.

Our jewelry is made with natural crystals and carefully selected accent materials.

Metal details vary by design and may include 925 sterling silver, 18K gold-plated details, gold-filled details where specified, or other refined metal accents. Please review the individual product page for the exact material information for each piece.

SoftLumina bracelets use elastic cord and do not offer wrist-size choices when ordering. Review any fit or dimension details provided for the individual design. If you have a question about a specific bracelet, contact us before purchasing.

Product photos are created to represent each design as accurately as possible.

Because every piece is made with natural crystals, subtle variations in color, clarity, texture, and internal pattern may occur.

Yes. SoftLumina pieces are thoughtfully presented for meaningful gifting, personal milestones, and everyday moments of care.

They can be chosen for birthdays, anniversaries, encouragement, self-care, new chapters, or as a thoughtful reminder of love, calm, confidence, intuition, or courage.

Avoid wearing your jewelry while showering, swimming, exercising, or applying perfume, lotion, and harsh chemicals.

Store it in a clean, dry place when not in use and handle it gently to protect the crystals, elastic cord, charms, and metal details.

Yes. Free tracked U.S. shipping is available on orders with a discounted physical merchandise subtotal of $50 or more.

Orders with a discounted physical merchandise subtotal below $50 ship for a $20 flat rate.

Orders of $50 or more may also choose Enhanced Tracked U.S. Shipping for $5.90 at checkout.

Gift cards do not require physical shipping. Gift cards, shipping, tax, Enhanced Tracked U.S. Shipping fees, rush handling fees, service products, and other non-physical charges do not count toward the $50 discounted physical merchandise subtotal.

SoftLumina covers applicable import duties and import taxes for U.S. orders. You will not be asked to pay additional import charges upon delivery.

Orders are usually prepared within 1–2 business days.

Most U.S. orders arrive within 5–7 business days after dispatch. Delivery times may vary slightly during holidays, severe weather, or unexpected carrier delays.

For physical shipments, a tracking link will be emailed to you after your order has been dispatched. Digital gift cards do not require physical shipping.

For assistance with your shipment, contact us at hello@softlumina.com and include your order number.

Return and exchange requests must be submitted within 30 days of delivery.

For normal discretionary returns, items must be unused, unworn, and returned in their original condition with the original packaging and included accessories, where applicable.

To submit a request, email hello@softlumina.com with your order number and the reason for your request. Please contact us before sending an item back. After approval, we will provide return instructions and a reasonable period for sending your item back.

For normal discretionary returns, including change-of-mind or fit-related returns, return shipping is the customer’s responsibility. For confirmed damaged, defective, or incorrect items, SoftLumina handles reasonable return or replacement shipping.

Gift cards are non-refundable.

Promotional, discounted, and add-on items are refunded only for the amount actually paid.

If an item requested for exchange is out of stock, the exchange may be resolved with an eligible alternative or a refund.

For complete details, please review our Returns page and Refund Policy.

SoftLumina jewelry includes one year of repair support from the delivery date.

Support may include elastic cord replacement, restringing, and basic repairs related to normal wear. Lost components, accidental damage, improper care, and material replacement may not be covered.

Contact hello@softlumina.com with your order number and clear photos so we can review your request.

If your order arrives damaged, you are encouraged to contact SoftLumina at hello@softlumina.com within 48 hours of delivery and provide clear photos of the item and packaging. Please include your order number. The 48-hour period is only a recommendation for shipping-damage reporting and does not replace the 30-day return and exchange request window.

For defective or incorrect items, email hello@softlumina.com with your order number and clear photos of the item, packaging, and shipping label so we can review the issue and assist you.

Return and exchange requests must be submitted within 30 days of delivery.

For confirmed damaged, defective, or incorrect items, SoftLumina handles reasonable return or replacement shipping.