A little clarity,
before you choose.

Yes. SoftLumina jewelry is made with natural crystal materials selected for their beauty, texture, and individual character.

Natural crystals may show subtle variations in tone, clarity, texture, and internal pattern. These differences make every piece unique.

Our jewelry is made with natural crystals and carefully selected accent materials.

Metal details vary by design and may include 925 sterling silver, 18K gold-plated details, gold-filled details where specified, or other refined metal accents. Please review the individual product page for the exact material information for each piece.

Measure your wrist snugly where you normally wear a bracelet, then choose the size that matches your actual wrist measurement.

Please do not add extra length. We include the appropriate allowance for a comfortable fit. If you are between sizes, choose the larger size for a softer, more relaxed fit.

Product photos are created to represent each design as accurately as possible.

Because every piece is made with natural crystals, subtle variations in color, clarity, texture, and internal pattern may occur.

Yes. SoftLumina pieces are thoughtfully presented for meaningful gifting, personal milestones, and everyday moments of care.

They can be chosen for birthdays, anniversaries, encouragement, self-care, new chapters, or as a thoughtful reminder of love, calm, confidence, intuition, or courage.

Avoid wearing your jewelry while showering, swimming, exercising, or applying perfume, lotion, and harsh chemicals.

Store it in a clean, dry place when not in use and handle it gently to protect the crystals, elastic cord, charms, and metal details.

Yes. We offer free tracked U.S. shipping on every order.

There is no minimum purchase amount required for free standard U.S. shipping.

Orders are usually prepared within 1–2 business days.

Most U.S. orders arrive within 5–7 business days after dispatch. Delivery times may vary slightly during holidays, severe weather, or unexpected carrier delays.

Yes. A tracking link will be emailed to you after your order has been dispatched.

For assistance with your shipment, contact us at hello@softlumina.com and include your order number.

Eligible items may be returned within 30 days of delivery.

Items must be unused, unworn, and returned in their original condition with the original packaging and included accessories, where applicable.

Customers are responsible for return shipping when returning an item because of a change of mind or an incorrect size selection. SoftLumina covers return shipping for damaged, defective, or incorrect items.

For complete details, please review our Returns page.

SoftLumina jewelry includes one year of repair support from the delivery date.

Support may include elastic cord replacement, restringing, and basic repairs related to normal wear. Lost components, accidental damage, improper care, and material replacement may not be covered.

Contact hello@softlumina.com with your order number and clear photos so we can review your request.

Jewelry orders of $99 or more qualify for one complimentary Mini Scented Candle.

Jewelry orders of $139 or more qualify for both the Mini Scented Candle and Botanical Wind Chime.

Add the eligible gift or gifts to your cart before checkout. The gift discount will apply automatically. Complimentary gifts are available while supplies last.

View complimentary gifts

Please contact us as soon as possible, ideally within 48 hours of delivery, at hello@softlumina.com.

Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue and assist you.