A little clarity, before you choose.

Yes. SoftLumina pieces are made with natural crystal materials selected for their beauty, texture, and emotional meaning.

Because natural crystals can vary in tone, clarity, texture, and internal patterns, each piece may look slightly different. We see these subtle differences as part of the natural beauty of every piece.

Our pieces are made with natural crystals and carefully selected accent materials.

Metal details may vary by design. Some pieces may include sterling silver or gold-plated accents, while others may use refined gold-tone or silver-tone metal accents. Please review each product page for the most accurate material details.

Measure your wrist where you normally wear a bracelet. For a comfortable everyday fit, we recommend adding about 0.5 in / 1.3 cm to your wrist measurement.

If you are between sizes, we generally recommend choosing the larger size for a more relaxed fit.

Each SoftLumina piece is made with natural crystals, so subtle variations in color, clarity, texture, and internal patterns may occur.

Product photos are created to represent each design as accurately as possible, but natural differences make every piece slightly unique.

Yes. SoftLumina pieces are designed for meaningful gifting, personal rituals, and everyday beauty.

Many customers choose our pieces for birthdays, self-care moments, relationship gifts, encouragement, or thoughtful reminders of love, calm, confidence, intuition, and courage.

To keep your piece looking beautiful, avoid wearing it while showering, swimming, exercising, or applying perfume, lotion, or harsh chemicals.

Store it in a dry place when not in use and handle it gently to protect the crystals and accent details.

Orders are carefully prepared within 1–2 business days before shipment.

Most U.S. orders are delivered within 5–7 business days after dispatch. Once your order has shipped, a tracking link will be sent to your email so you can follow your package.

Shipping rates and final delivery estimates are shown at checkout based on your location and selected shipping method.

Yes. Once your order has shipped, a tracking link will be sent to your email so you can follow your package after dispatch.

If you have any questions about your shipment, please contact us at hello@softlumina.com with your order number.

Returns may be requested within 14 days of delivery.

To be eligible for a return, the item must be unused, unworn, in its original condition, and returned with any original packaging when applicable.

For full details, please review our Returns page.

If your order arrives damaged or there is an issue with the item, please contact us within 48 hours of delivery at hello@softlumina.com.

Please include your order number and clear photos of the item and packaging so we can review the issue and assist you.